Terms & Conditions
Effective Date: October 26, 2026
These Terms & Conditions govern communications with and use of services provided by Mattie’s Hardwood Flooring Co.
By requesting services, submitting information through our website, communicating with us, or engaging us to provide flooring services, you agree to these Terms & Conditions as applicable.
Our Services
Mattie’s Hardwood Flooring Co. provides residential and commercial flooring services, including hardwood flooring installation, sanding and refinishing, flooring repairs, engineered flooring installation, luxury vinyl and laminate installation, stairs, custom flooring work, and related services.
Specific project pricing, scope, materials, schedules, warranties, payment terms, and other project-specific conditions may be provided separately in an estimate, quote, contract, invoice, or other agreement.
If there is a conflict between these general Terms & Conditions and a signed project agreement, the terms of the project-specific agreement will generally control with respect to that project.
Estimates and Scheduling
Estimates and scheduling are subject to availability and project requirements.
Project schedules may change due to material availability, job-site conditions, changes in project scope, weather, subcontractor or supplier delays, or other circumstances beyond our reasonable control.
Any specific terms regarding deposits, payments, cancellations, change orders, warranties, or project responsibilities will be provided as applicable to the individual project.
Text Messaging Terms
By providing your mobile phone number and consenting to receive text messages from Mattie’s Hardwood Flooring Co., you agree that we may send you text messages related to your inquiry, estimate, appointment, or flooring project.
Messages may include:
Responses to inquiries
Estimate and appointment communications
Appointment reminders
Scheduling and arrival updates
Project and service updates
Estimate, invoice, and payment communications
Customer-service messages
Follow-up communications related to services you requested
Message frequency varies based on your interaction with Mattie’s Hardwood Flooring Co. and the services you request.
Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing goods or services.
Opting Out
You may opt out of SMS messages at any time by replying STOP.
After you send STOP, you may receive a confirmation that you have been unsubscribed. You will no longer receive SMS messages unless you subsequently opt in again.
Getting Help
For assistance with text messaging, reply HELP to one of our messages or contact Mattie’s Hardwood Flooring Co. at:
Phone: [BUSINESS PHONE NUMBER]
Email: [BUSINESS EMAIL ADDRESS]
Wireless carriers are not liable for delayed or undelivered messages.
Privacy
Your privacy is important to us. Information collected through our website, communications, and services is handled according to our Privacy Policy.
Privacy Policy: [INSERT LINK TO YOUR PRIVACY POLICY PAGE HERE]
Third-Party Services
We may use third-party platforms and service providers to operate our business, including scheduling, customer-management, communications, payment-processing, accounting, and website services.
Use of those third-party services may also be subject to their applicable terms and privacy policies.
Limitation of Website Information
Information provided on our website is intended as general information about our business and services. Project-specific recommendations, pricing, timelines, and commitments are established through estimates, contracts, or other direct communications with Mattie’s Hardwood Flooring Co.
Changes to These Terms
We may update these Terms & Conditions periodically. Changes will be posted on this page with an updated effective date.
Contact Information
Questions regarding these Terms & Conditions may be directed to:
Mattie’s Hardwood Flooring Co.
725 Elm Drive
Petaluma, California 94952
Phone: 707-953-9663
Email: johnmattie@gmail.com