Effective Date: October 26, 2026

Mattie’s Hardwood Flooring Co. respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have regarding your information.

Information We Collect

We may collect personal information when you contact us, request an estimate, schedule services, communicate with us, or use our website. This information may include:

Name
Property or service address
Phone number
Email address
Project and service information
Photos or other information related to your flooring project
Estimates, invoices, payments, and service history
Communications with us, including email and text messages

We may also collect basic technical information when you visit our website, such as browser information, device information, and website usage data.

How We Use Your Information

We may use your information to:

Respond to inquiries and estimate requests
Schedule estimates, appointments, and flooring services
Prepare and send estimates, quotes, invoices, and receipts
Communicate about current or upcoming projects
Send appointment reminders and scheduling updates
Provide customer service
Maintain records related to our customers and projects
Improve our services and business operations
Comply with legal, accounting, and regulatory requirements

Text Messaging

If you provide your mobile phone number and consent to receive text messages from Mattie’s Hardwood Flooring Co., we may send you text messages related to your inquiry or services.

Messages may include estimate and appointment information, scheduling updates, project communications, service updates, invoices, payment reminders, and customer-service communications.

Message frequency varies depending on your interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

Consent to receive text messages is not a condition of purchasing our services.

Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you. These may include customer-management and scheduling platforms, payment processors, accounting providers, website providers, communications providers, and other companies that help us operate our business.

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, employees, or legal rights.

Mobile information, including phone numbers and SMS consent information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Choices and Rights

You may contact us to request that we update or correct personal information we maintain about you.

You may also request deletion of personal information, subject to information we may need to retain for legitimate business, accounting, contractual, or legal purposes.

You may unsubscribe from text messaging at any time by replying STOP.

Third-Party Services

Our website and business operations may use third-party services, including Jobber and other service providers. Those providers may process information according to their own privacy policies and terms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Mattie’s Hardwood Flooring Co.
725 Elm Drive
Petaluma, California 94952
Phone: 707-953-9663
Email: johnmattie@gmail.com

For questions regarding text messages, you may also reply HELP to a message from us.